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Refund Policy
Understand our refund guidelines and procedures.
Last updated: june 1, 2025 - Protected by our guarantee
1. Eligibility for Refunds
Our refund policy ensures that you can request a refund under certain conditions. Please review the criteria below to determine if you are eligible.
Criteria:
- Subscription cancellation within 3 days of initial purchase
- Service unavailability exceeding 48 hours
- Billing errors or unauthorized charges
- Non-delivery of promised features
2. Refund Process
To initiate a refund, please follow the steps outlined below. We aim to process your request as quickly as possible.
Steps:
- Submit a refund request via our support portal
- Provide detailed reasons for your refund request
- Include any relevant documentation or screenshots
- Await confirmation from our support team
3. Non-Refundable Items
Certain items and services are non-refundable. Please review the list below to understand what is excluded from our refund policy.
Exclusions:
- Subscriptions exceeding 3 days from initial purchase
- Third-party products or services
- Violation of our terms of service
- Promotional or discounted items
4. Refund Timeline
Refunds are typically processed within 7-10 business days. Please note that processing times may vary depending on your payment method and financial institution.
Stages:
- Refund request submission
- Review and approval by our team
- Processing of the refund
- Refund credited to your account
